Help centre

Signed-in members can chat with Thandi, our support assistant, about escrow, payouts, fees and verification. Open Help in the app or email [Insert contact email].

When do I get paid?

After the hirer confirms the work, card holds are captured and wallet-funded tasks are released into your Task-Link wallet. You can then cash out to a South African bank account (minimum applies).

How is my money held?

Card tasks use a 3-day pre-authorisation on the hirer's card. Wallet tasks keep the amount in the platform wallet until release. There is no third-party escrow agent. See Trust & payments.

What is the minimum task?

R 25, ZAR only, South Africa.

I need a human

Sign in and ask Thandi to escalate, or write to [Insert contact email]. For safety issues see Safety.